How to order
- Add items to the cart and place the order. Tell us how to reach you: phone, Viber, Telegram, WhatsApp or e-mail.
- We contact you to confirm availability, the delivery method and date, and the final total.
- You pay for the order and we send the goods. E-publications and subscriptions are provided once the payment is confirmed.
Prices
Prices are set in euros; the shop can show them in hryvnias, euros or US dollars (at the National Bank of Ukraine rate of the day). The final amount is stated in the order. Delivery is not included in the price of goods.
Payment methods
- Bank transfer (IBAN). When the order is agreed, we send the FOP account details; you can pay from any bank, in Ukraine or abroad. The order is paid when the money has reached the account.
- Stellar: USDC, XLM or SSLX. The order page shows the wallet address and the amount (USDC is the dollar price, XLM and SSLX at the network’s current rate). The payment is checked automatically; the order is paid as soon as the full amount arrives.
- Online card payment through monobank (Visa, Mastercard, Apple Pay, Google Pay), when this option is shown at checkout. You pay on monobank’s secure page in the currency of the order — hryvnias, euros or US dollars; card details are entered only there, the shop never sees them. The order is paid as soon as monobank confirms the payment; digital goods (e-books, subscriptions) are delivered at once.
Fees of your bank or payment service are paid by you.
Delivery in Ukraine
- Nova Poshta — to a branch, a parcel locker or by courier.
- Ukrposhta — to a post office.
Delivery is charged at the carrier’s rates; it is usually paid by the recipient on receipt, or added to the order total if agreed. We agree the dispatch date with you when confirming the order; the delivery time depends on the carrier.
Delivery abroad
Physical goods are delivered abroad only after this has been agreed with us in advance. Whether we can ship to your country, the method (Ukrposhta or Nova Poshta international delivery), the cost and the time are agreed with you before payment; delivery is paid together with the order. Customs duties and taxes of the destination country, if any, are paid by the recipient.
Receiving
Check that the parcel is intact when you receive it. If it is damaged, record this with the delivery service staff and let us know — we will sort it out.
E-books, journals and subscriptions
No physical delivery is needed. After payment the publication or subscription appears in the BIgo Reader account linked to your e-mail. If you have no account yet, we create one and send you an e-mail with a link to set the password.
- Download BIgo Reader: for Windows or for Android.
- Sign in to the Reader with your user name and password — the publications download automatically.
Some publications are available to buyers in Ukraine only.
Returns
Physical goods of proper quality can be returned within 14 days of receipt if unused and in their original condition; defective goods are replaced or refunded. E-publications and subscriptions cannot be returned once access has been given, unless the publication is defective. Details are in the public offer.
Contacts
Phone, Viber, Telegram, WhatsApp: +380 50 359 54 43 · E-mail: shop@ufgo.org